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Request for Proposals (RFP) – HR Consultants

Request for Proposals (RFP) – HR Consultants
Issuance date: 14 May 2014
Deadline date for receipt of questions: 3 June 2014
Closing date and time for submission of proposal: 6 June 2014
Closing time for submission of proposal: 5 p.m. Thailand time

Submit proposals to: SumonrasKhetmongkol, Operations Manager
PSI Thailand Foundation
sumonras@psithailand.org


OVERVIEW

PSI Thailand Foundation is a registered non-profit civil society organization, established since 2003, thatis focused on targeted interventions and behavior change communication to address HIV among vulnerable populations. With the goal of contributing to a reduction in the incidence and prevalence of HIV/AIDS among high-risk groups, PSI Thailand promotes products and services aimed at increasing consistent condom use, decreasing needle sharing, decreasing the number of sexual partners, increasing consistent water-based lubricant use with condom and increasing the use of HIV testing and counseling services as well as STI testing & treatment. The targeted behavior change communication approach used by PSI Thailand requires constant monitoring and “disciplined” informed decision-making, achieved through the use of PSI’s latest research methodology such as tracking surveys.

PSI Thailand’s mission is to empower vulnerable, disadvantaged and at-risk people in Thailand to lead healthy lives. PSI Thailand collaborates with stakeholders to help meet the public health needs of Thailand by improving the enabling environment and using the social marketing approach to implement programs that have measureable impact.

In 2008, the Global Fund to Fight AIDS, Tuberculosis and Malaria (GFATM) awarded a grant specifically to reduce HIV transmission among people who inject drugs in Thailand over the course of five years. The grant’s principal recipient (PR) – Population Services International (PSI) – is working in partnership with a range of sub- and sub-sub‐recipients – including Raks Thai Foundation (RTF), the Thai AIDS Treatment Action Group (TTAG), Alden House, Thai Red Cross (TRC), and the Thai Drug Users’ Network (TDN) – to meet the needs of over 12,000 injecting drug users (IDU) across over 20 provinces. The Comprehensive HIV Prevention Among Most-At-Risk Populations by Promoting Integrated Outreach and Networking (CHAMPION) IDU project aims to deliver and strengthen a range of essential health services for people who use drugs by addressing policy and program gaps in the response to HIV among drug users. For example, PSI and its partners are making sterile needles and syringes accessible through drop-in centre and outreach-based services. In addition, the CHAMPION-IDU project teams are providing condoms, behavior change communication and education to reduce injecting frequency and risk behaviors, and referrals to voluntary HIV counseling and testing and STI diagnosis and treatment as well as opioid substitution therapy when appropriate.

With support from the United States Agency for International Development (USAID), PSI and partner organizations are implementing a behavior change communication program to prevent HIV, TB and malaria in the Greater Mekong sub-region. In Thailand, the program provides a comprehensive package of HIV prevention, counseling and testing, and care and support services to people who are most at-risk of HIV, with a focus on men who have sex with men (MSM) and transgender (TG) people. The MSM & TG program focuses on building the capacity of community-based organizations (CBOs) to deliver a comprehensive package of HIV/AIDS prevention services to MSM and TG, with the objective of developing them into centers of excellence. 

BACKGROUND
Over the past year, PSI Thailand has significantly expanded, more than doubling its workforce in a 12-month period, with the current number of employees recorded at 85 and an additional 90 volunteers. PSI Thailand’s operations across the country span over 21 provinces with anywhere between two and twenty employees and volunteers at each site. PSI Thailand’s health projects are overwhelmingly implemented by peers – members of the population targeted by PSI’s services.

Despite the fact that PSI Headquarters provides policy instruments and tools to support in-country human resource management, those tools need to be translated, adapted, and deployed locally to ensure their effectiveness. However, the rapid expansion of the organization has left important gaps that have been identified internally as generating organizational risks.

SCOPE OF WORK
PSI Thailand Foundation is currently interested in hiring a national consultant(s) to develop and strengthen a set of human resource management tools and systems. More specifically, the consultant(s) will be responsible for:

    Strengthening the “Performance and Learning” (P&L) system to measure yearly employee performance
    Developing a performance incentive system to reward site-level teams for achievements against defined indicators
    Developing a set of minimum standards for qualifications and requirements for field employees and volunteers to guide hiring and on-boarding
    Developing an internal site exchange system for staff and employees to strengthen field operations
    Develop a local anonymous Ethics Point or similar system for anonymous reporting of fraud or other irregularities  in line with existing PSI Policies

The list below includes details of the work to be undertaken by a national consultant(s) as contractor for PSI. For every activity in this scope of work, expected outcomes are provided to measure performance. All activities will contribute to the ultimate outcome of measurably improving human resource management and compliance with PSI policies as well as audit recommendations.

    Strengthening the “Performance and Learning” (P&L) system will require:

o    Review and finalize P&L form
    Develop a checklist of guiding questions to assist staff in identifying professional development needs in consultation with key PSI Thailand staff and based on employee satisfaction survey (2 person-days)
    Developing clear guidance for conducting 360o  interviews (3 person days)
    Develop a checklist of minimum goals to guide staff goal setting in consultation with key PSI Thailand staff (2 person-days)
    Developing a department workplan template (1 person-days)
o    Conduct at least 3 training workshops on goal setting, P&L process, including giving and receiving professional feedback (South, Central, North) (9 person-days)
o    Develop a timeline for the yearly P&L process (1 person-days)

    Developing an internal performance incentive system will require:

    Developing an internal site-level performance measurement framework, including recommendations for incentives to reward performance against the above-identified performance indicators
    Developing a list of potential internal performance indicators, inspired by the CHAMPION-IDU performance framework, across dimensions of team cooperation, implementation of activities, advocacy in the community and others (5 person-days)

o    Developing policy documentation to guide roll out of the performance incentive system, covering timing, appropriateness of incentives, communication templates, transparency and accountability (5 person-days)
o    Working closely with the PSI Program, M&E and Operations teams (2 person-days)

    Developing a set of minimum standards for qualifications and requirements for field employees and volunteers will require:

o    Conducting interviews with 2-3 persons from each employee bracket to capture the essential skills, abilities and profile for each position (10 person-days)
o    Comparative analysis of PSI checklist against at least six other large-scale peer-implemented HIV prevention projects among IDUs and MSM (5 person-days)

    Developing an internal site exchange system for staff and employees will require:

o    Developing an assessment tool to identify strengths and weaknesses for each employee/volunteer and each implementation site (3 person-days)
o    Developing a set of criteria to match strengths in one person/site with weaknesses in another person/site (3 person-days)
o    Developing a protocol/policy to guide implementation employee site-swap towards improved performance, team building, and internal skills transfer, covering timing, duration, communication templates, transparency and accountability (2 person-days)
o    Working closely with the PSI Program, M&E and Operations teams (2 person-days)

    Develop a local anonymous ethical reporting system will require:

o    Reviewing the PSI policies and the Ethics Point system (1 person-days)
o    Developing effective communication tools to ensure PSI staff safety and security in reporting ethical violations (6 person-days)
o    Developing communication templates, reporting templates, and policy guidelines (3 person-days)



 

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