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Organization : The International Committee of the Red Cross (ICRC)
Type : Nonprofits / องค์กรไม่แสวงหาผลกำไร
Date : 13 Nov 2017
View : 1614
Deadline : 24 / December / 2017
Under the supervision of Head of ICT region for Asia-Pacific, ICT Monitoring Specialist will be dealing with monitoring tasks for all critical ICT services in ASIA region.
The position holder will have the following responsibilities:
Job purpose:
- Takes care of the monitoring tasks for all critical ICT services in ASIA region
- Efficiently uses provided monitoring tools for troubleshooting and preventions
- Alerts and escalates monitoring incidents / problems to the right ICT level
- Advices and assists ICT field engineers on monitoring incident resolutions
- Follows up open monitoring tickets and escalated problems
- Takes care of the Service Desk incident supervision tasks in the ASIA region
- Follows up the categorization and flow of Service Desk tickets in the region
- Generates regular or ad-hoc reports and regular statistics on both services
- Registers and treats information methodically and with accuracy
Your education and experience:
- University degree in ICT (computer science, telecommunications, etc)
- 4 years’ work experience in a similar function
- Fluent in written and spoken English
- Sound knowledge on LAN/WAN
- Sound knowledge on Windows Client/Server Systems
- Good experience in Systems and Network monitoring tools (SCOM, SCCM, WhatsUp, PRTG, etc)
- Good knowledge of ITIL framework
Competencies requirements:
- Flexible and able to occasional travel within the region
- Ability to work in a multi-cultural environment autonomous with sense of initiative
- Capacity to integrate and implement ICRC policies and procedures
- Confirmed capacity to work independently in a methodical way
- Willingness of self-education in IT-related fields
- Good analytical and communication skills
- Good sense of initiative
- Strong interpersonal skills
We offer:
- Dynamic and challenging work environment in the humanitarian and international environment
- A competitive salary with benefits with initial one-year of employment contract
Preferred starting date: 1 February 2018
Qualified applicants are requested to submit their comprehensive CV and letter of motivation in English, as well as salary expectations, by email only to: ban_recruitment_services@icrc.org (specify position name at your email title) Attn: Human Resources Department
Contact : ttamapipon@icrc.org
