Volunteer Engagement Programme Officer
- Type of Assignment: International UN Volunteer (National)
- Type of Assignment Place: Family Duty Station
- Assignment Title: Volunteer Engagement Programme Officer
- Link with UNV Strategic Framework: National capacity development through volunteer schemes
- Duty Station, Country: Bangkok, Thailand
- Duration (in months): 12 months initially
- Expected Starting Date: Immediately
- Host Agency/Host Institute: Office of Representative, UNICEF Thailand Country Program
- Organizational Context/Project:
The United Nations Children's Fund (UNICEF) works in 190 countries and territories to put children first. UNICEF has helped save more children’s lives than any other humanitarian organization, by providing health care and immunizations, clean water and sanitation, nutrition, education, emergency relief and more.
Brief Project Description:
Reporting to UNICEF Thailand Representative, the Volunteer Engagement Programme Officer will manage UNICEF Thailand Volunteer Engagement activities with a view to establishing a volunteer programme to engage a range of constituents in volunteering activities. The volunteer programme will contribute to UNICEF Thailand’s objectives in advocacy and fundraising in support of child rights in general and UNICEF programmes in Thailand specifically.
- Description of tasks:
1. Establish a vision of what sustained Volunteer Engagement will look like for UNICEF Thailand over a two-year period
Duties & Tasks:
- Design a cross-sectoral vision of what Volunteer Engagement could look like for UNICEF Thailand by the end of 2019 in terms of numbers, decentralized presence and potential impact for child rights advocacy, UNICEF voice and visibility, and fundraising objectives.
- Define key challenges to be addressed to achieve this vision, including critical “asks” to be resolved by TCO
- Identify potential stakeholders and required resources, financial and human, to reach the above-stated vision.
2. Establish systems and partners to facilitate the establishment and growth of a volunteer engagement programme for UNICEF Thailand
Duties & Tasks:
- Identify or develop relevant training modules for newly identified volunteers to better understand what UNICEF stands for and what programmes, advocacy, and fundraising work that it does in Thailand
- Define clear sets of DOs and DON’T for newly identified UNICEF Volunteers
- In coordination with UNICEF Operation team, identify /develop screening processes to mitigate the risk of misconduct by UNICEF volunteers
- In coordination with UNICEF’s Operations team, define accreditation and liability protection systems and forms to be used between UNICEF and its volunteers
- Define a system of support and oversight between UNICEF’s Bangkok based Volunteer engagement manager (this position) and a decentralized volunteer presence – notably in Chiang Mai.
- Propose a series of semi-formal, but regular engagement opportunities between UNICEF staff and volunteers on the ground
3. Delineate a menu of engagement opportunities and activities for volunteers to engage in support of UNICEF Thailand ‘s work for children
Duties & Tasks:
- In close coordination with the Communication Officer (Advocacy) and the Communication Specialist (Digital & Youth Engagement) as well as with the PSFR and CRBP teams, develop an easy-to-read “menu of options” to allow potential volunteers to quickly identify what volunteer opportunities and associated engagement modalities will best suit their circumstances
- Liaise with the Communication Specialist (Digital & Youth Engagement) to align the volunteer engagement strategy with UNICEF Thailand’s youth engagement and mobilisation strategy, including the high school and college club project.
- Define clear sets of DOs and DON’T for UNICEF Volunteers in Thailand
4 Develop an outreach strategy to engage volunteers across the country, through online and offline channels
Duties & Tasks:
- In close collaboration with the UNICEF Thailand Communication team, optimize UNICEF’s Volunteer Engagement web presence and strategic direction; including messaging and content development. Work with the internal team and vendors to improve functionality, manage reporting and metrics and track impact. Troubleshoot when necessary.
- Manage UNICEF’s volunteer engagement email strategy; work with internal stakeholders to collect and create content.
- Establish and curate a library of volunteer resources to support the recruitment and education of UNICEF adult volunteers; including web and email content, videos, multimedia content and educational materials for the UNICEF Volunteer website.
- Establish and manage a database of existing, former and potential volunteers for UNICEF Thailand, including contact details, dates, and key engagement activities they have been involved in
5. Manage the organization’s volunteer appreciation efforts in December each year, as well as identifying and taking advantage of additional opportunities throughout the year to recognize volunteers for their service and increase public visibility of the contribution that volunteers make to UNICEF’s work.
Duties & Tasks:
- Take a lead role in designing and organizing the yearly volunteer appreciation efforts event.
- Identify opportunities for additional recognition of the contribution that volunteers make to UNICEF’s work
- Results/Expected Outputs:
- Establish a vision of what sustained Volunteer Engagement will look like for UNICEF Thailand
- Establish systems and partnerships to facilitate the establishment and growth of a volunteer engagement programme for UNICEF Thailand.
- Delineate a menu of engagement opportunities and activities for volunteers to engage in support of UNICEF Thailand’s work for children
- Develop an outreach strategy to engage volunteers across the country, through online and offline channels
- Manage the organization’s volunteer appreciation efforts in December of each year, as well as identifying and taking advantage of additional opportunities throughout the year to recognize volunteers for their service and to increase public visibility of the contribution that volunteers make to UNICEF’s work.
- Qualifications/Requirements (including competencies, values and skills):A) Qualifications, skills, experience:
Degree level: Master's degree
Type of Degree: Development studies, Social Sciences, International Relations, Social Policy, Social Development, Communication, Design, Innovations, Computer Sciences, or other relevant disciplines.
Years of work experience: 3-5 years of working experience with volunteer management and/or community organizing with a non-profit or like-minded organization, or communication and event management, preferably as it relates with volunteerism, in an international environment or national level; Experience in private sector engagement is an asset.
Language: Excellent English and Thai writing and communication skills.
Driving license required: No
Computer skills: Advanced computers skills (word-processing/spreadsheets, PowerPoint)
- Substantive knowledge in project design and formulation as well as monitoring implementation;
- Demonstrated ability to manage multiple tasks and priorities while consistently meeting deadlines is essential.
- Proven ability to work independently, generate pragmatic solutions to address potential road blocks as well as leverage key opportunities.
- Ability to navigate complex environments and help build relationships with a variety of different institutions.
- Ability to work with diverse communities and demonstrate inclusion.
- Demonstrated ability to develop/create online and offline recruitment materials, educational content and engagement opportunities.
- Must be a creative thinker with ability to proactively develop new ideas.
- Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
- Rights-based and Results-based approach and programming is an asset.
- Proven capacity to work with collaborative teams with different technical skills.
- Proven ability to manage relationships with a variety of partners, including national authorities, youth networks, universities, intellectual leaders, NGOs and the private sector.
- Strong writing and communication skills and the aptitude to handle competing messages and priorities with multiple audiences
- Knowledge and analytical overview of the development realities and challenges in the Country.
- Knowledge to network and mobilization of resources is an asset;
- Ability to work in teams from a multidisciplinary and cultural background.
- Experience in project management and rolling out of projects especially in volunteer-supported or led projects
- Knowledge of global human rights issues, specifically relating to children and women is an asset
- Gender equality and diversity awareness
- Technical Knowledge in the following areas:
- UN policies and strategy to address international humanitarian issues and the responses.
- UN common approaches to programmatic issues and UNICEF positions
- UN security operations and guidelines.
B) Competencies and values:
- Integrity and professionalism: demonstrated expertise in area of specialty and ability to apply good judgment; high degree of autonomy, personal initiative and ability to take ownership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality and neutrality; ability to manage information objectively, accurately and confidentially; responsive and client-oriented.
- Accountability: mature and responsible; ability to operate in compliance with organizational rules and regulations.
- Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment.
- Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities.
- Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity and gender;
- Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups;
- Flexibility, adaptability, and ability and willingness to operate independently in austere, remote and potentially hazardous environments for protracted periods, involving physical hardship and little comfort, and including possible extensive travel within the area of operations; willingness to transfer to other duty stations within area of operations as may be necessary;
- Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the UN core values
13. Conditions of Service for National UN Volunteers:
The duration of your assignment is 12 months.
Moving travel to duty station (if applicable) and a Settling-In-Grant will be provided in the event duty station is not within commuting distance from the place of recruitment. A Volunteer Living Allowance (VLA) of 47,507THB is provided monthly to cover housing, utilities and normal cost of living expenses. Life, health and permanent disability insurance are included (health insurance for up to 3 dependents), as well as return travel (if applicable) and resettlement allowance for satisfactory service.
* Not yet registered in the UNV Talent Pool?
Please first register your profile at https://vmam.unv.org/candidate/signup. Important: After creating your account, complete all sections of your profile and submit it. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink. Lastly, select the special call to which you would like to apply.
* Already registered in the UNV Talent Pool?
Please first update your profile at https://vmam.unv.org/candidate/profile. Then go to ‘My Page’ at https://vmam.unv.org/candidate/mypage and click on the ‘Special Calls’ hyperlink to select the special call to which you would like to apply.
This is a national UN Volunteer assignment, therefore only Thai nationals and legal residents in Thailand with the status of refugee or with the status of being stateless are eligible to apply.
Deadline: 30 September 2017
Email for inquiry: email@example.com
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